Shipping Policy

Please read all the information below concerning shipping rates, delivery times, and requirements for all paid shipping methods.

Standard Shipping offered through CPAPstoreLondon.co.uk is subject to transit times of the carrier. In most cases the Standard Shipping will ship out via USPS’s GlobalPost Plus then get transfered to Evri, a UK courier service, the local, however CPAPstoreLondon.co.uk does reserves the right to ship via other carriers when deemed necessary. Please allow 5-8 business days for Standard Shipping packages to arrive with 10 working days being the latest. Delivery delays may be expected by the carrier due to weather, heavy holiday seasons, or carrier policies; please contact our customer service with any questions regarding this policy.

Each Order is Carefully Packed In a Professional Manner. We take pride in making sure that your CPAP machine or mask gets to you as quickly as possible and without damage. We ensure that each order is handled with the highest level of care and attention to detail as possible. If a product discrepancy does occur with your order, it must be reported within 7 days of receipt in order to be considered for review and validation.

NOTE: ORDERS CONTAINING CPAP/Bi-Level (BiPAP) MACHINES WILL BE MARKED TO RECEIVE ADULT SIGNATURE UPON DELIVERY, PLEASE PREPARE TO MAKE ARRANGEMENTS TO HAVE MACHINES SHIPPED TO A LOCATION WHERE SOMEONE WILL BE PREPARED TO RECEIVE IT. ONCE A PACKAGE LEAVES OUR FACILITY CPAP Store London WE CAN NOT and WILL BE NOT HELD RESPONSIBLE OR LIABLE FOR ERRORS SUCH AS: 3RD PARTY COMPANY ERRORS, STOLEN PACKAGES, CUSTOMER’S REQUEST CANCELING THE ORDER AND ETC. IN THE EVENT AN ISSUE ARISES WE WOULD BE MORE THAN WILLING TO WORK WITH THE 3RD PARTY SHIPPING COMPANY TO DETERMINE A RESOLUTION.

 

AVAILABLE CARRIERS & SHIPPING OPTIONS

USPS GLOBAL PLUS, EVRI AND ROYAL POST .

CPAPStoreLondon.co.uk or CPAP Store London is not responsible for shipping delays resulting from undeliverable weather conditions, failure of customer to provide prescription if applicable, or shipping errors committed by the selected carrier. This includes lost packages or misdelivered package(s) by third party carriers including USPS Global Post,\ Evri and Royal Post.

ORDERS SHIPPED

  • Standard shipping will typically arrive from 5-10 business days maximum not including delays after you place your order. If for any reason products are not available or on backorder we will notify you and the item will be shipped as soon as it becomes available. Some items are shipped from our wearhouses which we have a few globaly. Saturday delivery is available as we ship daily Monday to Saturday.
  • International shipments are expected to arrive between 5-15 business days. Please keep in mind these are business days which are Monday through Friday. When you are calculating the days and thinking your package may be late; please take into account that the day you ordered the product may not even be in the same day we are in because of drastic time zone differences.

 

DOMESTIC SHIPPING

  • Orders received after 12:00 PM PST  (Pacific Standard Time) are shipped out on the following business day excluding holidays and weekends.
  • Orders placed on Friday after 12:00PM PST are shipped out on Saturday. Sundays we are closed.
  • You will be notified of your shipping status through email if not you can contact us at [email protected]
  • That is why it is important to provide us with an email address when checking out

 

INTERNATIONAL SHIPPING

  • Any International service selected will need an alternative address if a PO Box is provided
  • Tracking information may be delayed, limited or unavailable with this service and is dependent on the destination country’s tracking capabilities. Additionally, CPAP Store London and CPAPstoreLondon.co.uk is NOT responsible for carrier delays related to processing holds, weather complications, holidays, Covid 19 or any other reasons outlined by the carrier’s terms and conditions.
  • All rates are subject to change. CPAP Store USA and CPAPstoreLondon.co.uk will do it’s best to provide their customers with the lowest rates available while maintaining a steadfast commitment for fast and accurate delivery.
  • Our Shipping estimates are estimates of when your package should arrive at your countries customs.
  • We have no control over the package once it leaves our ware house; we especially have no control when it in the control of customs.
  • Flat rate shipping option does not offer tracking of your package and is the slowest form of shipping (may take 5 to 18 business days or longer in some cases). It is recommended that you choose express shipping to receive your order in a more timely fashion.
  • We do not have control of filling out the proper customs forms to ensure that is will get through according to the specific countries customs rules and regulations.
  • If your country has duty free GST codes or tax free codes for medical equipment we make sure to include them with your order.
  • Orders received after 12:00PM PST (Pacific Standard Time) are shipped out on
  • the following business day excluding holidays and weekends.
  • You will be notified of your shipping status through email
  • That is why it is important to provide us with an email address when checking out
  • You can also check your international shipping status by writing to us [email protected]

 

 

Email our Customer Service team [email protected] or call us toll free @ 888-512-7278

Last updated 09/01/2024